Furneaux’s methods for stress management for dispatchers incorporate sharpening trouble-solving abilities, which help them to deal with difficult predicaments more proficiently. “We use scenarios to aid them exercise their dilemma-solving capabilities also to get them to Imagine beyond the box,” she suggests.
A single pitfall in order to avoid, Lawrence says, is letting a dispatcher’s friendships with drivers get in the way of their responsibilities, particularly if the dispatcher is a previous driver.
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